F.a.q.

F.A.Q.

 

Q. Why should I register to order from STILTEXGROUP.IT?

A. Registering with Stiltexgroup.it, has the sole scope of communicating your data and your address so that we can send you a receipt. When you register, you can personally control the status of your order; check your personal data; add or remove any items on your personal list; and set up an account with Stiltexgroup.it, that can be identified for further subsequent visits.

 

Q. Does the Price include shipping?

A. NO. The prices reported in Stiltexgroup.it are IVA included not the cost of shipment. No other extra costs are incurred.

 

Q. Can I order if I am a Private Vendor?

A. Yes. The merchandise will be shipped with the fiscal receipt at the moment of shipment. You just need to input the Codice Fiscale (Italian Social Security Number).

 

 

Q. What are the Means of Payment?

A. You can pay with Credit Card, or with Bank Transfer with the Bank of Monte Paschi di Siena.

Q. Can I pay when I receive the Merchandise?

A. For this mode of payment, you need to have authorization from the Commercial Office of the Stiltexgroup.it.

 

Q. Do you ship overseas?

A. Yes. We ship in all parts of the World.

 

Q. Can I track the shipment?

A. Yes. With the Shipment Tracking Number that Stiltexgroup.it sends you, it is easy to verify its progress. The Tracking number as well as the confirmation of the shipment will be sent to you via email after the order has been placed.

 

Q. I placed the Order quite a few days ago but I have not received anything to date. What can I do?

A. In case you do not receive the shipment or in case the items arrived damaged, you need to contact Stiltexgroup.it immediately and we will assist you. Telephone Number: 095-645417 or 095-645598 or FAX Number: 095-640168.